Frequently Asked Questions
Submit service requests through the resident portal or the leasing office. We also have a 24 hours on call technician for emergency repairs.
They are completed by a property service technician and if needed a vendor.
No, as long as you grant permission to enter or proper notice has been served to the resident.
If it occurs during regular business hours, we can lend you a copy of the apartment key. If it happens after hours, you will need to contact a locksmith.
Yes, however any damages are the tenants responsibility. No modifications are allowed unless approved by management in writing.
9:00 am to 10:00 pm
Resident Parking only within the community
There are not hook ups, as we have community laundry rooms.
$300 deposit per pet, $25 monthly pet fee
There is a weight restriction of 25lbs at full growth
Dishwasher, Microwave, Stove
We do not offer them, but can provide information to furniture rental companies
No, but we do have Parcel Lockers within the community
9:00 am to 10:00 pm
Free weights, treadmill, elyptical, bicycle
All amenities are closed between 10:00 pm and 9:00 am
Walk ins are welcome
It is on site
Online or in person
On average 3-5 business days
Amount varies depending on rentable items and deposits
Online via e-check or credit card, Money Order, Personal Check, Pay Near Me
Create a login through the resident website portal
Utilities and pet rents
Water and sewer setup by property. Residents must contact Southern California Edison for electrical, Spectrum for Cable and Internet, So Cal Gas for Natural Gas
Yes, if the friend is a current resident of Raintree Apartments
A new security deposit will be needed in order to transfer to a new community
Termination fees are currently $1500.
Highland Schood District
We have a dog park within the community
Starbucks, 5 minute drive, less than 2 miles
9th and Cunningham St.
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Our team is always ready to answer your questions.